ADA Seats can be purchased at Ticketmaster.com. If there is a need to exchange previously purchased tickets for ADA, please visit the Box Office before show time. There is NO guarantee that comparable tickets will be available.
The Couches at Hard Rock Live are the most unique seating option, as they include in-seat cocktail service. Cocktail service must be paid with either cash, credit or debit to the individual server.
The age limit varies per event. All guests MUST have a ticket to enter, regardless of age.Ticketmaster is the only authorized ticket-selling agent of Hard Rock Live. Hard Rock Live is NOT responsible for the authenticity of tickets obtained through any other source and will not honor counterfeit/invalid tickets.
Tickets can be transferred via Ticketmaster. NO screenshots of tickets will be accepted. All ticket sales are final – no refunds, exchanges or upgrades.Casino guests will receive a confirmation via email with the time and location of ticket distribution.
No; however, casino guests can utilize their Unity by Hard Rock points to purchase tickets at the Box Office.
Complimentary self-parking is available in any of the three garages (Lucky Street, Seminole Way or Winners Way). Valet parking is available at any of the three locations (Hard Rock Hotel, The Guitar Hotel and Lucky Street). Fees vary.
Guests dropped off for a Hard Rock Live show are encouraged to instruct drivers to drop off and pick up at The Guitar Hotel porte-cochère or Lucky Street valet.
Doors open to the public (1) hour before the event time on the ticket, unless otherwise noted.Ensuring the safety of our guests, artists and employees is always a top priority of Hard Rock Live. Be advised that for all events held at Hard Rock Live, venue security will utilize a Walk-Through Metal Detector to scan all guests entering the venue. A secondary measure of bag searches and wanding will be conducted if warranted.
Merchandise may be available for purchase depending on the show. The merchandise stand is located on the first floor in the center of the concourse to the left of the main bar.
Guests of Hard Rock Live are NOT allowed to bring in outside food. Outside beverages will be poured into a plastic cup upon entry into the venue.
Food and beverages are available for purchase at Hard Rock Live. We offer cashless options for food and beverage transactions, using credit card or mobile payment, including Apple Pay. Photo I.D. is required for alcoholic purchases.
Guests of the resort can check with concierge to see if wheelchairs are available for rent. Wheelchairs and wheelchair escorts are NOT available to guests unless a guest is involved in an incident and is being transported/seen by Seminole Fire Rescue EMS Team.
Hearing Devices or Assisted Listening Devices are available for guests at the Ticket Desk located in the venue lobby near sections 101 and 102. Devices are available for most events and are free of charge. To ensure the devices are returned the night of an event, a driver’s license or another form of identification is required in exchange for the use of our devices.
Family restrooms are located on the second floor (near section 117) and third floor (near section 207).
